Queensbeck has dealt with a significant number of cases from consumers criticising their lender for not giving them an appropriate level of help. In addition to complaining that the lending was unaffordable from the outset and they should not have been allowed by the lender in the first place.
There are industry codes and regulations that lenders should adhere to; respond helpfully and fairly with consumers. If any of the following issues apply to you, then get in touch:
- Affordability issues
- Unfair charges or fees
- Interest only loan
- Unfair redemption charges
- Trouble paying your loan after you have retired or are going to retire
- Agressive collection practices