The Financial Ombudsman Service (FOS) are upholding around 75% of cases referred to them, showing customers that there is a great chance that they have a successful claim.

Following the Plevin decision, previously rejected PPI claims can now be put forward for re-investigation. If any of the listed below is a reason why your PPI claim was rejected then we highly recommend that you submit your claim again;

• Your case was rejected by the bank / creditor / The Financial Ombudsman (FOS)
• The mis-selling aspect of the claim was rejected
• The firm responsible for the sale of the PPI had stopped trading and an FSCS claim was either rejected or not proceeded with

Contact Queensbeck now so the team can pursue the creditor directly / proceed on the basis of an ‘Unfair Relationship’ as opposed to a mis-selling claim.

PPI was originally introduced by banks to better protect consumers who had taken out a loan, credit cards, mortgages, car finance and store cards. The insurance was sold to support customers who may struggle to make repayments due to redundancy, an accident or an illness which meant that they couldn’t work.

Payment Protection Insurance has been mis-sold for a number of reasons:

• You did not match the criteria to be eligible for Payment Protection Insurance; you were self-employed, retired or a student
• Lenders convinced you that taking out the policy would benefit you financially
• You were not told about the alternative options to PPI
• You were sold a ‘Single Premium Policy’ which meant that you had to pay for the policy upfront
• The PPI Policy’s Terms & Conditions were not explained to you